Curly Gal Hair Shipping Policy

Thank you for choosing Curly Gal Hair! Each order is carefully sourced and prepared specifically for you. Please review our shipping and processing policy before placing your order.

Processing Time

Curly Gal Hair operates using an order-based inventory model, meaning certain hair products are ordered from our trusted vendor after your order is placed rather than being kept in stock.

Please allow approximately 5–7 business days for order processing before shipment.

This processing period includes time for your hair to be sourced and received by Curly Gal Hair, followed by our own quality inspection, preparation, washing (when applicable), packaging, and fulfillment process.

Processing time does not include weekends, holidays, or carrier transit time.

Shipping & Delivery

Once your order has completed processing, it will be packaged and shipped to the address provided at checkout. You will receive tracking information once your package has been accepted by the shipping carrier.

Please remember: The estimated delivery time provided by the shipping carrier begins after Curly Gal Hair's processing period has been completed. Processing time and shipping/transit time are separate.

For example, if your selected shipping method estimates 2–3 business days in transit, those 2–3 days are in addition toour processing time.

Shipping Delays

Curly Gal Hair works diligently to process every order as quickly as possible. However, delays may occasionally occur due to vendor availability, holidays, severe weather, carrier delays, high order volume, or circumstances outside of our control.

If an unexpected issue significantly affects the processing of your order, we will make reasonable efforts to communicate with you.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your information before submitting your order.

Curly Gal Hair is not responsible for packages delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided by the customer.

Lost, Stolen & Delivered Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking process.

If tracking shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly and notify Curly Gal Hair so that we can provide any available information needed to assist with your claim.

Please Plan Ahead

If you are purchasing hair for an appointment, birthday, vacation, wedding, photoshoot, or other special event, we strongly recommend ordering well in advance. Curly Gal Hair cannot guarantee delivery by a particular date unless expressly stated in writing.

By placing an order with Curly Gal Hair, you acknowledge and agree to our processing and shipping terms.

Thank you for choosing Curly Gal Hair — quality is worth the wait. 💕